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IMDG Code e-learning FAQs

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Purchase and activation Frequently Asked Questions

The following procedures apply to IMDG Code e-learning Version 9

1	How do I purchase IMDG Code e-learning?
2	When purchasing online what do I receive?
3	What is an advance purchase code?
4	How do I receive the product?
5	How do I install the product?
6	How do I activate the product?
7	What is a program serial number?
8	What is an Activation Code?
9	Can the download file be used to install on several computers?
10	What happens if my system is lost owing to computer failure?
11	I get a warning message saying 'Wrong code was entered ...' when I try to activate the product?
12	What are the System Requirements for IMDG Code e-learning?
13	When will V10 of the course (with Amendment 35-10) be available to purchase?
14	Is there an intranet version of the IMDG Code e-learning course available?

Purchase and activation Frequently Asked Questions
1. How do I purchase IMDG Code e-learning?

Please click here for details.

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Purchase and activation Frequently Asked Questions
2. When purchasing online what do I receive?

You will receive an email confirming your purchase. This email contains:-

i) Purchase details of the online transaction
ii) Your advance purchase code
iii) A link to be used when you are ready to obtain your activation code
iv) A link to full download and activation instructions

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Purchase and activation Frequently Asked Questions
3. What is an advance purchase code?

On completion of your purchase you are assigned an advance purchase code. This is a unique code that :

i) holds a history of your purchase details including the number of copies purchased ii) is required in order to obtain your activation code(s)
iii) is required should you need to contact IMDG e-learning support for assistance

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Purchase and activation Frequently Asked Questions
4. How do I receive the product?

You can download IMDG Code e-learning from www.imdge-learning.com/download.asp and install the software onto any standalone computer meeting the system requirements. However, every computer on which you wish to use the software requires activation, which must be purchased.

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Purchase and activation Frequently Asked Questions
5. How do I install the product?

If you have downloaded the product, it is installed by running the setup program called SetCBT9.exe and following the on-screen instructions. When installation is complete the product will launch automatically. Please note: this product requires activation, which must be purchased. When the product is first run it will display a serial number and ask you to enter its activation code.

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Purchase and activation Frequently Asked Questions
6. How do I activate the product?

Run the product. Select "Purchase/Activate' from the main menu, and select 'Activate' in the popup box. In the Activation Window you will see the Program Serial Number and you will be asked to enter an activation code. Obtain this activation code by going to the IMDG e-learning Activate page. Enter your Advance Purchase Code and the Program Serial Number. Your activation code will be displayed. Copy this code into the Activation Window, enter your name (twice to confirm) and press the OK button.

For full installation and activation instructions see,

IMDG Code e-learning Version 9 installation and activation.pdf

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Purchase and activation Frequently Asked Questions
7. What is a program serial number?

The program serial number is generated during product installation and is unique to the computer on which the product is installed. It is a code that looks like CBTxxxxxxx where xxxxxxx is a seven digit number. You will see this code in the Activation window when you first launch the program. You need your program serial number and your advance purchase code to obtain your activation code.

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Purchase and activation Frequently Asked Questions
8. What is an Activation Code?

Every computer on which the product is installed has to be activated by a seven digit activation code. You obtain your activation code from the IMDG e-learning Support web site. Click on the link in the program Activation window or link directly to the Activate page of the IMDG e-learning Support web site.

To obtain an activation code you require the following:

i) Your advance purchase code
It must have at least one remaining activation available. If you have already obtained all your activation code(s) you will need to purchase another Advance Purchaae Code.

ii) The program serial number displayed by your computer
If you use the link in the program Activation window your program serial number will automatically be entered for you. If you use the Activate page link shown above you will have to enter the program serial number (hint: copy and paste).

Your activation code will be displayed after you have entered an advance purchase code and program serial number. Enter the activation code into the program activation window and press the Activate button. IMDG Code e-learning will now be activated.

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Purchase and activation Frequently Asked Questions
9. Can the download file be used to install on several computers?

Yes, but each installation will require an activation code.� If you have purchased multiple copies then download the setup file once and copy it to each computer upon which you intend to use the product.

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Purchase and activation Frequently Asked Questions
10. What happens if my system is lost owing to computer failure?

If you have lost your system owing to a computer failure or had to re-install following a virus problem, etc. you must contact imdge-learning@existec.com quoting your advance purchase code and if possible your old activation details.

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Purchase and activation Frequently Asked Questions
11. I get a warning message saying 'Wrong code was entered ...' when I try to activate the product?

The activation code you have entered does not match the program serial number displayed by your computer. Please check your activation code and try again. If you are still unable to activate your system please contact imdge-learning@existec.com quoting your advance purchase code, the activation code and the program serial number.

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Purchase and activation Frequently Asked Questions
12. What are the System Requirements for IMDG Code e-learning?

Standalone version system requirements

Windows 98 or above (32 bit)
Minimum 30Mb hard disk space

Intranet version system requirements

Server
Window Server 2000 or above
IIS installed with Active Server Pages
SMTP service running
Minimum 37 Mb hard disk space

Client
IE 5.5 or upwards
PDF reader
Authorware web player to be installed (Admin rights required)

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E-learning Frequently Asked Questions
13. When will V10 of the course (with Amendment 35-10) be available to purchase?

IMDG Code e-learning with Amendment 35-10 is available now. Please click here for details.

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E-learning Frequently Asked Questions
14. Is there an intranet version of the IMDG Code e-learning course available?

Yes. Please click here for details.

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